Refund policy
Refund Policy
At Wazelo, we stand behind our products. If you're not satisfied with your purchase, you may be eligible for a refund within 30 days of delivery, and you won't need to send anything back.
Our 30-Day Refund Guarantee
You have 30 days from the date your order is delivered to request a refund. If your request is approved, we'll refund the purchase price of the eligible product(s) to your original payment method.
We do not accept returns or exchanges. You do not need to ship the product back to us. Please don't send items to us unless we specifically ask you to, because unrequested returns cannot be processed or refunded.
Eligibility
To qualify for a refund:
- Your request must be received within 30 days of your order's delivery date, as shown by the carrier's tracking information.
- The order must have been purchased directly from our official website. Purchases from third-party sellers, marketplaces, or resellers are not eligible.
- Refunds are limited to one per customer and household. This applies across all Wazelo products and orders.
- Orders involving a payment dispute or chargeback are not eligible while the dispute is open.
Requests made after the 30-day window will not be eligible, and we cannot make exceptions.
What's Not Refundable
- Original shipping and handling charges, unless the refund is due to our error.
- Any customs duties, import taxes, or fees charged by your local authorities.
- Gift cards and promotional or free items.
How to Request a Refund
Email us at contact@wazelo.com with the subject line "Refund Request" and include:
- Your order number
- The name and email address used to place the order
- A brief reason for your request (this helps us improve, and it won't affect your eligibility)
We aim to respond to all refund requests within 2 business days.
Processing Your Refund
Once your request is approved, we'll process your refund within 3 to 5 business days. The refund will go back to your original payment method. Depending on your bank or card provider, it may take an additional 5 to 10 business days for the funds to appear in your account.
If you haven't received your refund after this time, please check with your bank first, then contact us at contact@wazelo.com.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you received the wrong item, please email contact@wazelo.com within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, including shipping costs, at no additional cost to you.
Lost or Undelivered Orders
If tracking shows your order as delivered but you haven't received it, please contact us within 7 days of the delivery date. We'll work with the carrier to resolve the issue.
Subscriptions
If you're on a subscription, you can cancel anytime before your next billing date to avoid future charges. Each subscription shipment is subject to this refund policy. Only your first order qualifies for the 30-day refund. Subscription renewals cannot be refunded once they have been processed and shipped.
Your Legal Rights
Nothing in this policy limits any rights you may have under the consumer protection laws that apply in your country or region.
Contact Us
Questions about this policy? We're here to help.
Email: contact@wazelo.com
Last updated: September 2026